Account & Vehicle Management Services

Update Vehicle Registration Details

Managing your vehicle information is essential for accurate toll charging and account maintenance. Our vehicle management service allows you to modify registration numbers, update vehicle classifications, and ensure all details remain current. Whether you've purchased a new vehicle, changed registration plates, or need to correct existing information, the process is straightforward and secure.

When updating vehicle details, you can modify the registration number, vehicle make and model, and classification type. The system automatically validates Irish registration formats to ensure accuracy. Changes take effect immediately, and you'll receive confirmation via email once the update is processed. This ensures that your next M50 toll journey is correctly charged to your account without any disruption to service.

For vehicles with temporary registration numbers or those awaiting permanent plates, our system accommodates interim updates. You can register the temporary number and later update it to the permanent registration once received. This flexibility ensures continuous toll payment coverage during vehicle transitions, preventing any potential penalty charges.

Vehicle classification updates are particularly important if you've modified your vehicle or if the initial classification was incorrect. Different vehicle classes incur different toll rates, so maintaining accurate classification ensures you're charged correctly. Our customer support team can assist if you're unsure about your vehicle's proper classification category.

Modify Contact Information and Profile Details

Keeping your contact information current is crucial for receiving important account notifications, payment confirmations, and toll journey alerts. Our profile management system allows you to update email addresses, phone numbers, postal addresses, and communication preferences at any time. These updates ensure you never miss critical account information or payment reminders.

Email address updates are particularly important as this is our primary communication channel for account statements, payment receipts, and important service announcements. When you change your email address, we send verification messages to both the old and new addresses to ensure security and prevent unauthorized changes. You'll need to confirm the new email address before it becomes active on your account.

Mobile phone number updates enable SMS notifications for low balance alerts, payment confirmations, and journey summaries. If you prefer text message notifications over email, ensuring your mobile number is current guarantees you receive timely alerts. The system supports Irish mobile numbers and validates the format during the update process.

Postal address updates are essential if you've moved residence or if your billing address has changed. While most communications are electronic, certain legal notices and account statements may be sent by post. Maintaining an accurate postal address ensures you receive all necessary documentation and helps prevent service interruptions.

Change Payment Methods and Billing Preferences

Managing your payment methods ensures uninterrupted toll payment service and helps you maintain control over your account funding. Our system supports multiple payment options including credit cards, debit cards, and direct debit arrangements. You can add new payment methods, remove outdated cards, update expiry dates, and set preferred payment sources for automatic top-ups.

When adding a new payment card, the system securely processes and stores your card details using industry-standard encryption. We never display full card numbers after initial entry, showing only the last four digits for identification purposes. You can designate one card as your primary payment method, which will be used for automatic top-ups when your account balance falls below the threshold you've set.

Direct debit setup provides the most convenient payment option, automatically maintaining your account balance without manual intervention. Once configured, the system monitors your balance and initiates direct debit payments when needed. You can set minimum and maximum top-up amounts, giving you complete control over payment frequency and amounts. Direct debit mandates can be cancelled at any time through your account settings.

Payment method updates take effect immediately, but we recommend maintaining at least one valid payment method on your account at all times. If you're removing your only payment method, add a replacement first to ensure continuous service. The system will alert you if you attempt to remove all payment methods without adding a new one.

Manage Multiple Vehicles Under One Account

For households or businesses with multiple vehicles, our multi-vehicle management system provides centralized control over all your M50 toll payments. You can register unlimited vehicles under a single account, making it easy to track journeys, manage payments, and maintain accurate records for all your vehicles from one convenient dashboard.

Adding new vehicles to your account is straightforward. Simply provide the registration number, vehicle make and model, and classification type. The system immediately activates the new vehicle for toll collection, and all journeys are automatically charged to your account balance. You can add vehicles at any time, and there's no limit to the number of vehicles you can register.

Removing vehicles from your account is equally simple. Whether you've sold a vehicle, it's no longer in use, or you're transferring it to another account, you can deactivate vehicles instantly. The system maintains historical journey records for removed vehicles, allowing you to access past toll transactions for accounting or record-keeping purposes. Removed vehicles can be reactivated later if needed.

Each vehicle on your account can be individually managed with custom settings. You can assign nicknames to vehicles for easy identification, set individual notification preferences, and view separate journey histories. This granular control is particularly useful for businesses managing fleet vehicles or families tracking usage across multiple cars.

The account dashboard provides a comprehensive overview of all registered vehicles, showing recent journeys, total toll charges, and individual vehicle activity. You can filter journey history by vehicle, date range, or toll amount, making it easy to generate reports or track specific vehicle usage patterns. This centralized management saves time and simplifies toll payment administration.

Ensure Accurate Toll Charging Across All Vehicles

Maintaining accurate vehicle information is essential for correct toll charging and avoiding penalty notices. Our system uses advanced vehicle recognition technology combined with your registered details to ensure every M50 journey is properly charged to your account. When your vehicle information is current and accurate, the automated toll collection process works seamlessly.

The toll charging system matches your vehicle's registration number as captured by overhead cameras with the details stored in your account. If there's a mismatch due to outdated information, the system may fail to charge your account correctly, potentially resulting in penalty notices. Regular updates to your vehicle information prevent these issues and ensure smooth toll collection.

Vehicle classification accuracy directly impacts the toll amount charged for each journey. Different vehicle classes have different toll rates based on size and axle configuration. If your vehicle is incorrectly classified, you may be overcharged or undercharged. Undercharging can lead to penalty notices when the discrepancy is discovered, so maintaining correct classification protects you from unexpected charges.

Our account management system includes verification tools that help ensure your vehicle information is accurate. You can review all registered vehicles, check classifications, and verify registration numbers at any time. If you notice any discrepancies or have questions about proper classification, our customer support team is available to assist with corrections and provide guidance on maintaining accurate account information.